f you are not happy with your Edison-Mills vintage filament LED bulbs, simply return the product for a full refund minus the shipping cost we incurred shipping the item to you. The buyer is required to pay for the return shipping.
In the event that you'd like to return a product to Edison-Mills, no worries. Simply fill out the Return Goods Authorization form found here. (Download RGA Form Link). Once you return the RGA form, we'll issue you an RGA #. Please package the item exactly as it was when you received it and write the RGA # we issue you on the outside of the package. Also include a copy of the RGA inside of the box as well.
Upon receiving your returned product back at our returns warehouse, you will receive a refund via the payment method used when you placed your order. If you desire to purchase a different product, please place a new order at www.EdisonMills.com at your convenience.
Of course, a couple conditions do apply. Buyer is responsible for return shipping costs. All products must be returned in as-new, re-sellable condition, in original retail packaging. Products with damaged packaging (dented or crushed) will not be eligible for a refund. We cannot accept product with destroyed, unusable or missing packaging. Credit will not be issued for product returned without original retail packing and buyer will be responsible for any additional shipping charges to reclaim product from Edison-Mills. We apologize but our fulfillment centers are not able to accept will-call deliveries for returns for insurance reasons.
Additional restrictions apply:
All LED bulbs we offer are covered by a manufacturer warranty. Defective products are not returnable under the Easy Trial Program. Please submit defective claims via our Warranty Request Form and someone from our Warranty Department will be in touch the following business day to help get your product replaced. Defective product returned via the Easy Trial Program will not be eligible for credit and the customer will be responsible for any resulting additional shipping charges to reclaim the product.
Damaged or Refused Shipments
Packages damaged in shipping must be reported within 5 days of receipt. Due to our extensive fulfillment network, refused packages may not end up at our returns facility in Columbus, OH and Edison-Mills will not accept responsibility for refused packages.
Edison-Mills will open a claim with the carrier and arrange for replacements as quickly as possible. Time is of the essence so we appreciate your quick notification. Additional restocking fees will apply to damaged product returned using the easy trial form below.
Failure to Obtain RGA
Edison-Mills is not responsible for product returned without authorization. By using the form below, your qualified product will arrive safely in our return warehouse. Edison-Mills uses an extensive fulfillment network and is not responsible for product returned to an unapproved warehouse without the use of an approved RGA number. If you have any questions about where your product should be sent, please Contact Us online.